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CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. We continue to successfully deliver network integration, support services, product solutions, and application services to our valued clients. Our focus is simple: make technology easy and help our clients use it as effectively as possible.

Overview:

The Sales Support Specialist is responsible for developing customer relationships that promote retention and loyalty. While providing an optimal customer experience, the SSR will assist in all facets of the sales cycle to drive new and recurring business.

The individual should be passionate about enhancing our customers’ lives through technology products and solutions. He/She should be a proactive, energetic and skilled communicator. The ideal Sales Support Specialist is self-motivated, detail-oriented and exemplifies a high caliber of customer service. Must be a team player with a positive attitude and willing to go the extra mile.

Responsibilities:

Provide customer service and sales support while collaborating with Account Managers.

Customer Success & Relationship Management:

Build and maintain strong customer relationships through calls, check-ins, and occasional onsite visits.
Act as a trusted advisor by understanding business needs, identifying opportunities, and creating long-term sales roadmaps.
Ensure customer satisfaction, retention, and product adoption by resolving issues, setting expectations, and escalating when needed.
Review past sales to uncover upgrades, renewals, and new opportunities.

Sales Support & Proposal Management:

Partner with Account Managers to support sales initiatives and drive revenue growth.
Coordinate RFPs/bid responses, proposals, and interdepartmental collaboration.
Manage warranty/license renewals, product upgrades, and generate renewal quotes with proactive follow-up.
Support deal registration, CRM updates, and tracking of expirations/status.

Quoting & Pricing:

Create product quotes and proposals, factoring in discounts, promotions, and margins.
Collaborate with Sales leadership on pricing strategies and vendor opportunities.
Communicate with distribution channels for pricing, lead times, and alternatives when needed.
Leverage quarter/year-end opportunities to negotiate deeper discounts.

Data & Compliance:

Maintain accurate CRM/NetSuite records (opportunities, sales orders, win/loss, contacts).
Ensure compliance and up-to-date customer and prospect information.

Professional Development:

Participate in training sessions and certification exams to stay current on products and solutions.

Qualifications:

3 years tech sales support and/or customer service experience.
Must reside in commutable distance to Lincoln, Rhode Island.
Strong phone presence and listening skills.
Entrepreneurial spirit.
Organizational skills and effective time management.
Customer relationship skills.
Excellent verbal and written communication skills.
4-year degree or equivalent work experience.

CCS Offers:

Competitive salaries.
Comprehensive benefits including:
- Medical and dental plans.
- Company paid vision and short and long term disability plans.
- Flexible spending programs including Healthcare, Dependent Care, Transit and Parking.
- 401K with employer match.
- Tuition reimbursement.
- Onsite fitness center (or gym membership reimbursement for client or satellite based employees).
- Company paid life Insurance.
- Paid holidays and vacation.
- Technical certification gift card rewards program.

Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success! We are great place to start your IT career!

EEO Statement:

Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.

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