Custom Computer Specialists

• Design, deploy, configure, and maintain Cisco Meraki network infrastructure, including switches, wireless access points, security appliances, and SD-WAN solutions.
• Monitor and troubleshoot network performance, connectivity, and security issues.
• Manage and maintain enterprise LAN/WAN, wireless, and VPN environments.
• Configure and support VLANs, routing protocols, DHCP, DNS, NAT, and firewall policies.
• Utilize the Cisco Meraki Dashboard for configuration, monitoring, reporting, and device management.
• Develop and maintain automation scripts using Python to streamline network administration and system management tasks.
• Support network automation initiatives through APIs, scripting, and configuration management tools.
• Perform system upgrades, firmware updates, backups, and disaster recovery procedures.
• Collaborate with cross-functional teams on infrastructure projects and technology deployments.
• Document network diagrams, operating procedures, and technical standards.
• Provide Tier III technical support and assist in incident resolution.
• Ensure compliance with cybersecurity policies and industry best practices.
• Integrate and deploy networking, access control, and voice equipment:
  • Support integration team leads/ASEs/SEs on the implementation of network, access control, and voice integrations.
• Troubleshooting and Resolution in areas of:
  • Desktop Connectivity Troubleshooting.
  • Network equipment (routers, core switches, access layer switches, firewalls).
  • Perform Moderate/Advanced technical adjustments (Level 2, 3) to equipment configuration of network and access control equipment/infrastructure, port/configuration changes (VLANs, PoE, IP Addressing, Static/Dynamic, Gateway, DNS, etc.).

• Automation, Coding and Scripting (Python, Excel, Excel Wings, Python Netmiko.
• Work directly with Clients during deployments to meet or exceed client satisfaction.
• Provide documented summations of work assignments, including client sign-off, punch lists and resolutions, and installation photos.
• Provide clean and concise reporting of completed daily work (written and verbal).
• Expected to complete assignments and defined deliverables in a timely manner in the most cost-effective and efficient manner.
• Genuine interest and continuous outlook for potential process improvements, optimization, and ideas for automation.
• Adhere to companywide and departmental standard operating procedures, protocols, and rules.
• Perform other job-related duties as assigned.

• Maintain excellent customer service skills and be customer-facing with appropriate dress code.
• Excellent verbal and written communication skills.
• Expected to excel in organization, decision-making, and time management.
• Expected to work independently and/or as part of a team.
• Maintain high attention to detail and the highest quality of work in all assignments and projects.

• Bachelor’s degree in information technology, Computer Science, Engineering, or equivalent experience.
• Cisco Certified Network Associate (CCNA) certification required.
• 3+ years of experience supporting enterprise network and systems infrastructure.
• Hands-on experience administering Cisco Meraki networking solutions.
• Experience with:
  • Switching and routing technologies.
  • Wireless networking (802.11 standards).
  • VPN technologies.
  • Network security and firewall management.
  • DHCP, DNS, TCP/IP, VLANs, and subnetting.
• Working knowledge of Python scripting for automation and reporting.
• Experience utilizing REST APIs and network automation tools.
• Strong troubleshooting and analytical skills.
• Excellent written and verbal communication skills.

Preferred:

• Cisco Meraki Solutions Specialist (CMSS).
• Cisco Certified Network Associate (CCNA)
• Experience with Microsoft 365.
• Knowledge of scripting.
• Experience with network monitoring platforms.
• Experience with cloud networking and hybrid environments).