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We are seeking a motivated and customer-focused Entry Level Technician to support our Managed Services/Helpdesk team in our NC office. This entry-level role is ideal for someone with a strong interest in IT who enjoys problem-solving, learning new technologies, and supporting end users in a fast-paced environment. This position offers the ability to work from home one day per week. Training is hands-on with an expected ramp-up period of a couple of months.

What You'll Do:

Provide day-to-day helpdesk support by responding to technical requests via customer tickets, phone and email.
Troubleshoot and resolve hardware, software, and network issues.
Deliver excellent customer service while managing multiple support requests.
Conduct regular on-site customer visits as needed.
Collaborate closely with the Helpdesk/Managed Services team.
Participate in special projects based on individual capability and experience.
Maintain clear, professional communication with end users, including during high-stress situations and challenging customer interactions.

What You Bring:

CompTIA A+, Network+, or similar entry-level certifications.
Entry to intermediate-level IT experience or equivalent hands-on experience (no formal degree required).
Strong written and verbal communication skills.
Calm, professional demeanor in stressful or high-pressure situations.
Foundational technical troubleshooting skills and basic IT knowledge.
Genuine curiosity and interest in IT.

Preferred, but not required:

Entry-level Microsoft, Cisco, or comparable technical certifications.

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